Privacy Policy

Last updated: Oct 17, 2024

At Agorasafe, we take the protection of your personal data very seriously. This privacy policy informs you about the types of data we collect, how we use, store, and share it, as well as your privacy rights. By using Agorasafe, you accept this policy.

1. Data Collected

When you use our platform, we collect various personal data to provide our services.

1.1 Information provided voluntarily

  • Account creation: first name, last name, email address.
  • Billing information: bank details, company name, billing address (via secure payment providers).
  • Interactions: comments, support requests, feedback sent via customer service.

1.2 Automatically collected data

  • Usage data: information about your use of the platform, such as pages visited, clicks on links, and interactions with funnels.
  • Technical information: IP address, device type, browser used, time zone, and operating system.
  • Cookies and similar technologies: to improve your user experience and personalize content.

2. Use of Data

We use the collected data for various legitimate reasons, including:

  • Providing and improving the service: personalizing your user experience, improving features, and offering effective support.
  • Managing your account: identifying, authenticating, and securing your account.
  • Billing and payments: processing transactions and providing you with invoices.
  • Marketing and communication: sending you updates about Agorasafe, promotional offers, or newsletters (if you consent).
  • Analysis and improvement: understanding service usage and improving platform performance (via analytical data).
  • Legal compliance: responding to legal obligations, such as fraud management, and cooperating with authorities if necessary.

3. Data Sharing

We do not sell your personal data to third parties. However, we share data with third parties in the following cases:

3.1 Service Providers

We collaborate with providers to help us deliver our services:

  • Payments: third-party platforms like Lemon Squeezy or Stripe for secure payment processing.
  • Analysis: third-party services to analyze platform usage.
  • Hosting: cloud services to host data and ensure platform availability.

3.2 Legal Obligations

We may disclose personal information if we are legally required to do so or if it is necessary to protect the rights, property, or safety of Agorasafe, our users, or the public.

3.3 Mergers or Acquisitions

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new acquirer as part of the transaction, subject to confidentiality protection.

4. Data Storage and Security

We implement physical, technical, and administrative security measures to protect your data against loss, theft, unauthorized access, and disclosure. Here's how we ensure the security of your information:

  • Encryption: We use encryption technologies (SSL/TLS) to protect your personal information during transmission.
  • Access control: Only authorized employees and third-party service providers have access to personal data, and only if necessary for their work.
  • Regular backups: We regularly perform backups to minimize data loss in case of an incident.

Despite our efforts, no security system is infallible. By using Agorasafe, you acknowledge that we cannot guarantee absolute security against any breach.

5. Data Retention Period

We retain your data for as long as necessary to provide our services, comply with our legal obligations, resolve disputes, and enforce our agreements. When we no longer need your personal data, we delete it or make it anonymous.

6. Your Rights

You have several rights regarding your personal information. Here's what you can do:

6.1 Access to your data

You have the right to request a copy of the personal data we hold about you.

6.2 Rectification

If the information we hold about you is incorrect or incomplete, you have the right to request its correction.

6.3 Deletion

You can request the deletion of your personal data, subject to certain exceptions (for example, we may retain information to comply with our legal obligations).

6.4 Limitation of processing

You can request that we limit the use of your data in certain cases.

6.5 Data portability

You have the right to request the transfer of your data to another service or provider.

6.6 Opposition

You can object to the processing of your data for marketing purposes or certain other uses.

To exercise any of these rights, you can contact us at the following email address: [email protected]. We will respond to your request as soon as possible.

7. Cookies and Similar Technologies

Agorasafe uses cookies to improve your experience, remember your preferences, and analyze platform usage. Here's some additional information about cookies:

7.1 Types of cookies we use

  • Necessary cookies: essential for the proper functioning of the platform.
  • Performance cookies: used to analyze how you use the platform to improve the user experience.
  • Marketing cookies: used to send you targeted advertisements or offers based on your behavior on the site.

7.2 Cookie management

You can disable cookies at any time via your browser settings. However, this could affect the functionality of the site.

8. International Data Transfers

Your personal data may be transferred and processed in countries other than your country of residence, including the United States, where data protection laws may be different. In such cases, we will put in place appropriate safeguards to protect your data in accordance with this policy.

9. Children's Privacy

Agorasafe is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you learn that your child has provided us with personal information, please contact us immediately.

10. Changes to the Privacy Policy

We reserve the right to modify this privacy policy at any time. Changes will be posted on this page, and the update date will be revised. By continuing to use the platform after these changes, you accept the new version of the privacy policy.

11. Contact

For any questions regarding this privacy policy or to exercise your rights, you can contact us at:

Thank you for trusting us with the management of your personal data. We are committed to protecting your privacy and continuously improving the security of our platform.